Personal help, in context
Let customers reach your team from the page or product screen where they need assistance.
Private support chat for websites and apps
Make your team one message away.
Give each customer a private conversation with your team, right inside your website or app. MOD Chat keeps account questions, onboarding help, and member support close to the moment they are needed.
MOD Chat requires member sign-in. Explore the public support forum demo without an account.
Your brandYour communityWeb & mobile
Why mod chat
Give people a reason to participate.
A private conversation
Each customer talks with authorized staff in their own conversation, away from the public community.
Pick up where you left off
Keep message history together so customers and staff can refer back to earlier conversations.
A familiar way to sign in
Use your existing customer accounts with single sign-on, or let customers sign in through Zeeker ID.
Made for your use case
MOD Chat, right where it helps.
In-product support
Add a Help button so signed-in customers can ask about an account, setting, or next step.
Community moderation
Give members a private route to moderators for concerns that do not belong in a public discussion.
Customer onboarding
Offer a direct line to a community manager while new users learn their way around your product.
A simple path to launch
Set up. Style. Embed.
Your community determines which features are available. Choose the experience and make it fit your product.
- 1
Choose your community
Select the community whose authorized staff will handle private member conversations.
- 2
Set the welcome experience
Match your appearance and choose how customers sign in before opening their private conversation.
- 3
Connect your Help button
Use an existing support button or add a launcher, then test the experience on desktop and mobile.
Make it yours
Match your brand with colors, layout, and placement that fit the page.
A familiar sign-in
Use Zeeker ID or connect your existing member accounts with community SSO.
Stay in control
Manage access and moderation from your Zeeker community as participation grows.
What is MOD Chat?
MOD Chat is private messaging between an individual user and authorized community staff. It is designed for support, moderation, and member care.
Can other customers see my support conversation?
No. Each user has a separate conversation that only that user and authorized staff can access.
Where does our team reply?
Authorized community staff read and reply to private member conversations through Zeeker Chat.
Can it open from our existing Help button?
Yes. Connect your button to the chat launcher so customers can reach support from a familiar place.
Can we use our customer login?
Yes. Set up single sign-on once for the community and choose the sign-in behavior for this chat.
Keep building