PNQuestion
Priya Nair
Common Ground · 2h
What is one small process change that saved your team real time?
Share what changed and why people kept using it.
124 replies
Customer support forum for your website
Answer once. Help the next customer, too.
Build a place for customers to ask questions, learn from your team, and help each other. Embed a support forum in your help center or product so useful conversations stay within easy reach.
Your brandYour communityWeb & mobile
Why support forum
Give people a reason to participate.
Make answers reusable
Keep customer questions and replies together so the next person with the same problem has somewhere to start.
Bring customers and staff together
Let experienced members share practical advice while staff contribute under their community identity.
Help people find context
Enable community search and choose the default sort order to make your support discussions easier to explore.
Set the tone for support
Manage membership, posting permissions, reports, and moderation with your community’s rules.
Made for your use case
Support Forum, right where it helps.
SaaS help centers
Pair your documentation with customer questions about setup, workflows, and everyday product use.
Developer communities
Keep implementation questions, examples, and troubleshooting discussions beside your developer resources.
Product education
Give customers a place to compare approaches and share advice after reading a guide or completing a lesson.
A simple path to launch
Set up. Style. Embed.
Your community determines which features are available. Choose the experience and make it fit your product.
- 1
Prepare your support community
Choose question posts, staff roles, membership rules, and the discussions customers should see.
- 2
Set reading and participation
Decide who can browse, who can post, and when to ask for sign-in. Enable search if it suits your help center.
- 3
Embed it where help happens
Add the forum to a help page, product tab, or app screen, then check it on desktop and mobile.
Make it yours
Match your brand with colors, layout, and placement that fit the page.
A familiar sign-in
Use Zeeker ID or connect your existing member accounts with community SSO.
Stay in control
Manage access and moderation from your Zeeker community as participation grows.
How do I add a support forum to my website?
Select a Zeeker community configured for questions, customize its appearance and access, and add the Embed code to your support page.
Can customers read answers before signing in?
Yes. Allow public reading and request sign-in when someone asks a question or replies.
Does the forum include tickets or accepted answers?
The forum uses community question posts and replies. It does not provide a helpdesk ticket workflow or an accepted-answer status.
Can we use our existing support login?
Yes. Connect your customer accounts through community single sign-on and choose when the forum asks users to sign in.
Can the forum appear only on our website?
Choose Embed only when it is available for your installation. You can also control community membership and visibility in your community settings.
Keep building